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AI ONBOARDING BOT WITH RAG + TEAMS INTEGRATION
OVERVIEW
We created an AI-powered onboarding assistant, integrated into Microsoft Teams, to support new employees during their first weeks at the company. Instead of searching through manuals, intranet pages, or asking colleagues, new hires can instantly chat with the bot and get clear answers.
1. Data Ingestion with RAG
All onboarding materials—security policies, app usage guides, department descriptions, software licenses, parking rules, expense submission process, digital hub guidelines, file archiving rules, and more—were centralized and indexed using Retrieval-Augmented Generation (RAG). This ensured accurate, context-based responses.
2. Teams-Based Interaction
Employees interact directly in Microsoft Teams, their daily workspace. The bot answers questions like:
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“How do I submit expenses?”
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“Who should I talk to in IT?”
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“How do I access OneDrive?”
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“What are the rules for digital archiving?”
3. Continuous Improvement
The knowledge base can be easily updated whenever onboarding policies or tools change, making the system always current and reliable.
RESULTS
FASTER INTEGRATION OF NEW EMPLOYEES INTO COMPANY CULTURE AND PROCESSES
REDUCED WORKLOAD ON HR AND IT TEAMS BY OFFLOADING REPETITIVE QUESTIONS
MORE CONSISTENT AND ACCURATE ANSWERS FOR ALL STAFF
IMPROVED EMPLOYEE EXPERIENCE FROM DAY ONE
THE KEY
Turning onboarding chaos into clarity with an AI chat assistant
This project wasn’t just about answering questions—it was about empowering employees to be productive from day one. By centralizing knowledge and making it accessible in Teams, we reduced dependency on HR and colleagues, while creating a smoother, more confident onboarding experience.
OTHER CASE STUDIES
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